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TERMS & CONDITIONS
RETURNS & REFUNDS
We want you to be happy with your purchase, which is why we have a NO QUIBBLE REFUND POLICY! Under the U.K. Distance Selling Regulations you have the right to cancel your purchase within seven working days of delivery.
- If you want to return your purchase please email us within 14 days of delivery.
- Items must be returned unused unless of course the item is faulty.
- Unwanted items must be returned at the buyers expense.
- For faulty or incorrectly supplied item returns, we will refund the full cost of the purchase including the cost of the return postage.
- We will refund you upon receipt of the returned goods.
- Any discounts you may have received will be taken into consideration when determining the refund amount.
- If you originally chose an enhanced postage option please be aware that only the basic rate postage will be refunded.
- Refunds will be issued in the same form as the original payment.
ACCEPTED PAYMENT METHODS
- U.K.
- Credit or Debit Card via online secure checkout.
- PayPal.
- OUTSIDE U.K.
- Credit or Debit Card via online secure checkout.
- PayPal. (PayPal will work out your currency conversion for you when you pay). PLEASE NOTE: YOUR PAYPAL ADDRESS MUST BE VERIFIED if you are ordering from outside the UK and you MUST provide your telephone number.
DELIVERY SCHEDULE
- Most orders are sent out the following working day* after receiving cleared payment, but during busy periods this can take up to 3 working days.* In the extremely unlikely event that the dispatch of your order will be delayed beyond this timeframe, we will contact you to let you know.
- * PLEASE NOTE: It will of course take longer for Wholesale Mould Orders as most of our moulds are made to order. Also any large order may take slightly longer to make.
- Your order will be sent to your PayPal registered address if you pay by PayPal. (i.e. NOT an alternative address).
- We will email you when we have dispatched your order. This email will be sent to the email address you supply us with - please make sure you supply the correct email address when you place your order.
- You can expect to receive your order:
- U.K.
- ECONOMY DELIVERY: Within 2 to 7 working days after you have received your dispatch notification email. *
- STANDARD DELIVERY: Within 1 to 5 working days after you have received your dispatch notification email. *
- PRIORITY DELIVERY: Within 1 to 3 working days after you have received your dispatch notification email. *
- INTERNATIONAL
- EUROPE: Within 1 to 2 weeks after you have received your dispatch notification email.*
- REST OF WORLD: Within 1 to 3 weeks after you have received your dispatch notification email.*
- U.K.
* If you haven't received your order within the above timeframes, please see our DELIVERY INFO page for further details.
CUSTOMS (International orders only):
Please do not ask us to mark your parcel as a gift or state a lower value. We will NOT do this. You are responsible for any customs charges if any is due according to your country's law.
PRIVACY POLICY
- We will only use your details to process your order.
- We will NOT share or sell any of your details onto any other parties.
- We will NOT send you spam! Your email address will only be used to send you a dispatch notification email. (And of course in reply to any queries you may have, or if you have signed up for our NEWSLETTER).
COPYRIGHT
- All mould designs © Denny Cheetham T/A DennyCraft Moulds 2007.
- WHAT DOES THIS MEAN?
- You are free to make and sell as many CASTS as you like from our moulds - i.e. Soaps, Garden Ornaments, Bath Bombs, Chocolates, Plaster Plaques etc. However, you are NOT PERMITTED to make copies of the actual moulds for either your own use or to sell on.
- Our mould designs are protected by UK Copyright Service registration
- WHAT DOES THIS MEAN?
- All pictures and text on this site © DennyCraft Moulds 2007
- This website design © TidyEcommerce.co.uk 2007
