 |
FAQs |
|
FREQUENTLY ASKED QUESTIONS
HOW DO I .....?
Please visit our HINTS AND TIPS pages. You might find your answer there!
CAN I WASH THE MOULDS IN A DISHWASHER?
NO - As with most plastic moulds, please do not wash them in your dishwasher. Simply clean them in warm soapy water after each use.
CAN YOU MAKE ME A CUSTOM MOULD?
Sorry - I'm afraid that the time involved in making the originals means that we can't produce custom moulds at this time. However, if you’d like to see a particular design available then feel free to contact us. If your request is suitable for a wide range of customers then we might consider making it.
DO YOU HAVE A CATALOGUE OF YOUR MOULDS?
Sorry - we don't have a catalogue of our moulds. All orders need to be placed through the website. (You can pay by cheque or postal order though - see below).
WHERE IS MY ORDER?
Please visit our Delivery Info page paying particular attention to the DELIVERY SCHEDULE section and the NON DELIVERY section.
COULD YOU TELL ME MY ORDER TOTAL IN MY OWN CURRENCY?
We can only accept PayPal payments in English Pounds Sterling from buyers outside of the U.K. We can’t quote you in your own currency because PayPal does the currency conversion for you when you pay. Your PayPal registered address must also be confirmed.
CAN I PAY BY CHEQUE / POSTAL ORDER?
If you’re a U.K. buyer, then yes! We've recently added a "PAY BY CHEQUE" option to the checkout process. You’ll need to print off your basket contents once you've chosen the cheque option and post this to us together with your cheque or postal order. Please remember to write down your email address so that we can email you to let you know when we’ve received your cheque / postal order. Please see our TERMS & CONDITIONS and ABOUT US page for more details. Please make out your cheque / postal order to DENNYCRAFT MOULDS.
DO YOU HAVE A DISCOUNT SCHEME?
We have SPECIAL OFFERS running all the time, plus a different MEGADEAL each month. Also, we offer discount to buyers who want to buy in bulk by creating WHOLESALE MOULDS listings. If you have a look at that section and don’t see a mould listed there that you would like to buy in bulk, please contact us and we’ll see if we can put up a listing in that part of the wholesale mould supplies section.
WHAT SIZE WILL THE FINISHED CAST BE?
Please see the description part of each separate mould – we always state the size of each item in there.
WHAT WEIGHT WILL THE FINISHED SOAP BE?
Please see the description part of each separate soap mould – we always state the approximate weight of each of the soaps in there.
WHY ARE SOME MOULDS WHITE AND SOME MOULDS TRANSPARENT?
UPDATE: PLEASE SEE THE MAIN PLASTER MOULDS SECTION FOR MORE INFORMATION!!
At the moment we make and sell moulds made from 2 different types of plastic.
The transparent moulds are made from food grade plastic and are suitable for Melt and Pour Soapmaking, Cold Process Soapmaking, Chocolate, Sugarpaste, Plaster OR Wax. (Please note the "OR" - we would NOT recommend using the same mould for making soap and chocolate for obvious reasons!!).
The white moulds are suitable for casting with concrete / cement or plaster. These are made from ABS plastic, and this is NOT food grade plastic, so you won't be able to use ABS moulds for chocolate etc.
