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TERMS & CONDITIONS

RETURNS & REFUNDS

We want you to be happy with your purchase, which is why we have a NO QUIBBLE REFUND POLICY! Under the U.K. Distance Selling Regulations you have the right to cancel your purchase within seven working days of delivery.

  • If you want to return your purchase please email us within 14 days of delivery.
  • Items must be returned unused unless of course the item is faulty.
  • Unwanted items must be returned at the buyers expense.
  • For faulty or incorrectly supplied item returns, we will refund the full cost of the purchase including the cost of the return postage.
  • We will refund you upon receipt of the returned goods.
  • Any discounts you may have received will be taken into consideration when determining the refund amount.
  • Refunds will be issued in the same form as the original payment.

ACCEPTED PAYMENT METHODS

  • U.K.
    • Credit or Debit Card via online secure checkout.
    • PayPal. 
  • OUTSIDE U.K.
    • Credit or Debit Card via online secure checkout.
    • PayPal. (PayPal will work out your currency conversion for you when you pay). PLEASE NOTE: YOUR PAYPAL ADDRESS MUST BE VERIFIED.

DELIVERY SCHEDULE

  • Most orders are sent out the following working day* after receiving cleared payment, but during busy periods this can take up to 3 working days.* In the extremely unlikely event that the dispatch of your order will be delayed beyond this timeframe, we will contact you to let you know.
  • * PLEASE NOTE: It will of course take longer for Wholesale Mould Orders as most of our moulds are made to order. Also any large order may take slightly longer to make. 
  • Your order will be sent to your PayPal registered address if you pay by PayPal. (i.e. NOT an alternative address). 
  • We will email you when we have dispatched your order. This email will be sent to the email address you supply us with - please make sure you supply the correct email address when you place your order
  • You can expect to receive your order:
    • U.K.
      • ECONOMY DELIVERY: Within 2 to 7 working days after you have received your dispatch notification email. *
      • STANDARD DELIVERY: Within 1 to 5 working days after you have received your dispatch notification email. *
      • PRIORITY DELIVERY: Within 1 to 3 working days after you have received your dispatch notification email. *
    • OUTSIDE U.K.
      • Within 1 to 2 weeks after you have received your dispatch notification email.*

* If you haven't received your order within the above timeframes, please see our DELIVERY INFO page for further details.


CUSTOMS (International orders only):


Please do not ask us to mark your parcel as a gift or state a lower value. We will NOT do this. You are responsible for any customs charges if any is due according to your country's law.



PRIVACY POLICY

  • We will only use your details to process your order.
  • We will NOT share or sell any of your details onto any other parties.
  • We will NOT send you spam! Your email address will only be used to send you a dispatch notification email. (And of course in reply to any queries you may have, or if you have signed up for our NEWSLETTER).


COPYRIGHT

  • All mould designs © Denny Cheetham T/A DennyCraft Moulds 2007.
    • WHAT DOES THIS MEAN?
      • You are free to make and sell as many CASTS as you like from our moulds - i.e. Soaps, Garden Ornaments, Bath Bombs, Chocolates, Plaster Plaques etc. However, you are NOT PERMITTED to make copies of the actual moulds for either your own use or to sell on. 
      • Mould designs are protected by UK Copyright Service registration. 
      • Our mould designs are protected by UK Copyright Service registration
  • All pictures and text on this site © DennyCraft Moulds 2007
  • This website design © TidyEcommerce.co.uk 2007

     

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